General Fasteners

Customer Service / Material Planner

Logistics - QUERETARO, QUERETARO, Mexico - Full Time

General Fasteners de Mexico is looking for a customer service representative / Material Planner to join our team in our Queretaro office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


Responsibilities:

  • Responsible for handling the account relationships.
  • Receive and analyze customers’ requirements and forecast.
  • Daily coordination of material shipments.
  • Inform customers the status of open orders.
  • Provide customers with documentation and tracking information of shipped orders.
  • Work with Expediting to ensure on-time delivery from suppliers and recover customer-driven expedite costs.
  • Reduction of Excess and Obsolete (360+ Days) Inventory.
  • Receive customer quality claims and coordinate response with Quality and DMR coordinator.
  • Track sales and inventory data related to accounts.
  • Report on sales and inventory data related to accounts.
  • Processing of quotation requests.
  • Coordinate with Discrepant Material Coordinator to communicate inventory needs for rejected material and replacements.
  • Responsible for direct ship authorization.
  • Initiate Hot Sheets for Quality and Warehouse, as needed.
  • Review parts for purchase complete and minimum buys with Supply Chain.
  • Coordinate with New Part Coordinator to update MPS/DRP set-ups.
  • Coordinate with Material Planners to ensure material is scheduled, as needed.
  • Responsible to follow up with Supplier, as needed.

Requirements:

  • Must have Bachelor degree or equivalent.
  • At least 3 years of experience in customer service or materials planning.
  • Fluent in both written and spoken English.
  • Experience with Microsoft Excel & PowerPoint.
  • Possess excellent communication skills including verbal, written and interpersonal.
  • Focus on attention to detail and accuracy while meeting deadlines.
  • Possess Fastener product knowledge (desired).
  • Possess knowledge of Epicor P21 ERP system (desired).
  • Demonstrated capacity to proactively handle multiple detailed tasks with frequent interruptions.
  • Strong level of problem-solving skills.
  • Interacts well with employees at all levels within the organization; able to build and maintain positive working relationships.

Apply: Customer Service / Material Planner
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